Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Orders are processed within 1–3 business days. Delivery to the United States typically takes 7–15 business days. International orders may take 14–30 business days.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders, no minimum required.

Can I track my order?

Absolutely. Once your order ships, you'll receive a tracking number by email. You can also visit our Track Order page anytime.

I haven't received my order. What should I do?

If your order hasn't arrived within the estimated window, please contact us at support@virexhub.us and we'll look into it right away.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused items in original packaging. See our full Return Policy for details.

My item arrived damaged. What do I do?

We're sorry to hear that! Email us at support@virexhub.us with your order number and a photo of the damage. We'll send a replacement or full refund immediately.

How long does it take to receive my refund?

Once your return is approved, refunds are processed within 5–7 business days to your original payment method.

Products

Are your products safe to use?

Yes. All products sold at VirexHub are carefully selected and meet quality standards. Product descriptions include full ingredient and usage information.

Do you sell authentic products?

Yes, all our products are sourced from verified suppliers and are 100% authentic.

Payments

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.

Is my payment information secure?

Yes. Our store is secured with SSL encryption and all payments are processed through Shopify's secure payment system. We never store your card details.

Still have questions?

Contact us at support@virexhub.us and we'll get back to you within 24 hours.